Terms of Service for Gennety

Last Updated: 23 July 2026 · Version 2.0

These Terms of Service ("Terms") are a binding agreement between you and Gennety ("Gennety", "we", "us", or "our") governing your use of the Gennety matchmaking service through our Telegram bot (@gennetybot), our Telegram Mini Apps, our native mobile application, and our website at gennety.com (together, the "Service").

By creating an account, tapping "I agree", or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. About Gennety

Gennety is an AI-first matchmaking service. Unlike traditional dating apps, Gennety acts as the matchmaker: our AI builds a deep profile of you, proposes one compatible match at a time, and helps arrange a real, in-person first date. There is no open user-to-user chat (see Section 7).

Gennety launched inside university communities and keeps a first-class student community, but it is open to adults generally — students sign up with a university email and receive community perks, everyone else signs up with a phone number (Section 3).

2. Definitions

• Account — your registered profile on the Service.
• Match — a compatible person proposed to you by our algorithm.
• Date Ticket (or "Ticket") — an optional premium item used to confirm a scheduled date. Tickets are a virtual item, not currency.
• Premium — the optional Gennety Premium recurring subscription.
• Content — any text, photos, video, voice notes, or other material you submit.
• AI Export — the optional psychological analysis you paste from your own AI assistant during onboarding.
• Virtual Items — Tickets, bonuses, discounts, and any other non-monetary in-service item.

3. Eligibility, Sign-Up Tracks, and Account Security

To use the Service, you confirm that you:

• are at least 18 years old;
• can verify one of the two contact rails below;
• provide accurate, current, and complete information about yourself;
• create and maintain only one account; and
• are not barred from using the Service under any applicable law, and have not previously been removed by us.

Two sign-up tracks. Verifying a contact rail is a mandatory condition of access. You choose one:

• Student track — verify a valid university/corporate email address from an eligible domain with a one-time code. Students receive community perks, including a one-time grant of free Date Tickets.
• General track — verify a phone number. In Telegram this is a one-tap share; in the mobile app we send you a code by SMS (or, where available, as a Telegram service message).

A credential from one track never satisfies the other track's requirement. One account per phone number. Creating multiple accounts, or sharing an account, is a breach of these Terms.

You are responsible for all activity under your account and for keeping your Telegram account, phone number, email, and device access secure. Tell us immediately at legal@gennety.com if you believe your account has been compromised. We may refuse, suspend, or terminate accounts that breach these Terms (Section 12).

4. Identity Verification Is Mandatory

We use a liveness check (via our verification provider) and a photo-to-selfie face comparison to confirm you are a real person and that your photos are of you.

• Verification involves biometric data and is processed only with your explicit consent, as described in the Privacy Policy. If you do not consent, you cannot be matched — that is the trade-off that keeps the community real.
• You must pass verification to be matched. Until you do, you will not be shown to other users and no match will be proposed to you. There is no skip. (A small legacy group who skipped verification before it became mandatory, and who accepted a rating penalty at the time, remain matchable on those older terms.)
• Verification re-runs automatically whenever you add, replace, or delete a profile photo. A previously verified account can therefore return to review status after a photo change.
• If verification fails or is inconclusive, you may ask a human to review it (Privacy Policy, Section 8).
• Submitting photos of another person, fake or AI-generated likenesses, or attempting to defeat verification is a serious breach of these Terms and may result in an immediate and permanent ban.

Verification confirms liveness and photo consistency only. It is not a background check and does not vouch for anyone's character, safety, intentions, or honesty (Section 10).

5. How the Service Works (and Your Responsibilities)

Gennety relies on the information you provide. You are responsible for the accuracy and honesty of your profile, answers, photos, and any AI Export.

• Our matching is automated and based on the data you give us. We do not guarantee any match, any number of matches, any particular quality of match, chemistry, a response, or a successful date.
• Matches are proposed in weekly rounds. Some weeks you may receive no match. This is normal and is not a failure of the Service.
• A blind decision applies: you will not learn your match's accept/decline choice before you make your own.
• Once you decline, the decision is final, and we do not show you the same person twice — a matched pair is never re-proposed. Please decide carefully.
• If you do not respond to a proposal within the stated window, it expires, and repeatedly ignoring proposals affects your internal rating and priority.
• AI-generated suggestions (pitches, icebreakers, hints, venue choices, bios) are aids, not advice, and may be inaccurate. Use your own judgement.
• We use an internal rating derived in part from an automated assessment of your photos. It influences who you are considered compatible with. It is an operational signal, not a statement about you as a person, and we do not publish it to other users.

You must not misrepresent your identity, age, appearance, affiliation, or intentions.

6. Your Content and Licence

You retain ownership of your Content. By submitting Content, you grant Gennety a worldwide, non-exclusive, royalty-free, sublicensable (to our processors only) licence to host, store, process, analyse, adapt, and display it solely to operate and provide the Service to you and your matches — including generating your profile, summaries, embeddings, icebreakers, date cards, and matches. This licence ends when you delete the Content or your account, except for copies we must retain by law or hold in anonymised/aggregated form.

You represent that you own or have the rights to your Content, that it does not infringe anyone's rights or violate any law, and that every identifiable person in a photo you upload has agreed to appear in it.

Other users' content. Photos and information about your match are shown to you only to facilitate a date. You must not copy, save, screenshot-and-share, forward, publish, reverse-image-search, or otherwise misuse another user's photos or personal information. Doing so is a breach of these Terms and may be unlawful. Where we offer a shareable date card, it is deliberately produced with your partner's face blurred — do not attempt to defeat that.

7. No User-to-User Chat (and the Narrow Exceptions)

Gennety deliberately does not offer open messaging between users. Your conversations are with our bot and AI concierge, plus the structured pitch, decision, scheduling, venue, safety, and reporting flows.

The only exceptions apply after you are matched and scheduled:

• an optional contact exchange — you may share your own Telegram handle, or ask for your match's (which requires their explicit approval); and
• an optional, time-boxed anonymous pre-date relay chat so you can find each other. It is text-only, opens and closes automatically around the date, and every message is logged for safety and moderation, with an in-line report control.

You must not use these, or any free-text field the Service provides (a decline reason, an emergency-cancellation reason, feedback, or a report), to harass, threaten, solicit, advertise, or share another person's private information.

8. Acceptable Use and Prohibited Conduct

You agree not to:

• harass, threaten, abuse, stalk, defame, or discriminate against anyone;
• impersonate any person or misrepresent your identity or affiliation;
• upload another person's photos, deepfakes, or AI-generated likenesses, or content that is sexually exploitative, hateful, violent, or otherwise illegal;
• solicit money, advertise, recruit, spam, or run any commercial scheme, including sex work or any transactional arrangement;
• contact, pressure, or attempt to identify a match outside the flows the Service provides, or against their wishes;
• attempt to defeat verification, safety checks, rate limits, payment gates, or feature gates;
• scrape, crawl, reverse-engineer, decompile, overload, probe, or interfere with the Service or its security;
• use bots, automation, emulators, or multiple accounts;
• resell, trade, or transfer your account, Tickets, or any Virtual Item; or
• use the Service if you are under 18 or otherwise ineligible.

We may remove Content, restrict features, suspend, or terminate accounts that breach this Section, and we may report unlawful conduct to the authorities.

9. Dates, Venues, and Changes

• After both of you accept, you agree a time through the scheduling flow, and our concierge selects a venue based on where each of you is setting off from and what kind of place you each said you wanted.
• Venue selection is automated and constrained to real, operating, open-at-the-time public places. We do not book, reserve, or hold a table for you, and we are not responsible if a venue is full, changes its hours, or closes.
• Where offered, you may agree a venue change with your match before the date. Changing the venue is a paid action (Section 11). If nobody pays, or one of you decides against it, the originally assigned venue simply stands — the date is never cancelled because a venue change did not go through.
• You may cancel a date through the emergency flow. Cancellation is irreversible — the match cannot be restored — and your reason is passed to the other person as you wrote it. Repeated or bad-faith cancellations may affect your standing.

10. Offline Dates and Safety Disclaimer

Gennety helps arrange dates, but the date itself happens between users in the real world, and we are not a party to it.

• We do not conduct criminal-background checks. Identity verification confirms liveness and photo consistency only — it does not guarantee a person's character, safety, intentions, or honesty.
• You are solely responsible for your interactions with other users, online and in person. Use caution, meet in public, tell someone where you are going, keep your own transport, and trust your instincts.
• We provide safety prompts, a pre-date safety brief, and an emergency-cancellation flow, but these are aids only and do not make us responsible for any user's conduct.
• To the fullest extent permitted by law, Gennety is not liable for the conduct of any user, or for any harm, loss, or injury arising from interactions with other users, whether online or offline.

If you feel unsafe, contact your local emergency services first, and report the user to us afterwards.

11. Paid Features, Virtual Items, and Payments

Some features are free; others are paid. Prices, and the currency or Star amount charged, are always shown to you before you confirm a purchase.

11.1 Payment rails

• Inside Telegram, purchases are made in Telegram Stars (XTR) and are processed by Telegram.
• In our iOS app, purchases are made through Apple's In-App Purchase and are processed by Apple.
• You agree to the payment provider's own terms for the payment itself. We do not receive or store your card number or payment credentials.

11.2 Date Tickets

• A Date Ticket is an optional premium item used to confirm a scheduled date. Where the ticket gate is active, both sides' tickets must be settled before the scheduling step opens.
• Tickets may be bought individually or in bundles, and may also be granted free as a welcome gift, an onboarding reward, or a community perk.
• In an opposite-sex pair, a male user may choose to cover both tickets. This is voluntary; nobody is ever required to pay for another person.
• Tickets are a licence, not property. They have no cash value, are not currency, cannot be exchanged for money, and are non-transferable outside the flows we provide.
• If a ticket-gated date does not proceed because payment stalls or the window expires, we return the ticket or the Stars charge and open scheduling anyway — an accepted match is never cancelled by a payment problem.

11.3 Venue changes

• Where offered, agreeing a venue change is a flat one-off charge. Browsing, liking, and agreeing are free; you only pay at the moment a change is finalised, so there is nothing to refund if it does not happen.
• Only one paid venue change per date.
• If two payments race, the losing payment is automatically refunded.

11.4 Gennety Premium (recurring subscription)

• Gennety Premium is an auto-renewing subscription. It renews every 30 days at the then-current price until you cancel. The price is shown before you subscribe.
• How to cancel. In Telegram: through Telegram → Settings → Subscriptions, or by simply telling our bot you want to cancel, which gives you a confirmation button. On iOS: through iOS Settings → your Apple Account → Subscriptions — Apple, not Gennety, controls App Store subscriptions and we cannot cancel them for you.
• Cancellation stops the next renewal. Your Premium access continues to the end of the period you already paid for; there is no partial refund of the current period.
• Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• We may change Premium's price or benefits for future periods. We will tell you before a price change takes effect, and you may cancel.
• An entitlement you have already paid for stays valid even if we change or withdraw the offer.

11.5 Refunds

• EEA/UK consumers — right of withdrawal. You normally have 14 days to withdraw from a distance contract for digital content. By confirming a purchase you expressly request immediate performance and acknowledge that once the digital content or service has been fully supplied you lose that right of withdrawal. For a subscription, the right of withdrawal applies to the first period and, if exercised, we may charge for the part already supplied.
• Except where consumer law requires otherwise, purchases are otherwise non-refundable.
• Where a paid date does not proceed for a reason the Service recognises (a payment window expiring, a moderation action, a lost payment race), we return the ticket or charge automatically as described above.
• A no-show, a bad date, a declined match, or your own change of mind does not entitle you to a refund.
• Apple purchases are refunded by Apple, under Apple's policies. Contact Apple Support; we cannot issue a refund for an App Store transaction.
• Telegram Stars purchases are refunded through the Telegram rail; contact us at legal@gennety.com and we will process the request where a refund is due.
• Deleting your account does not entitle you to a refund of unused Virtual Items or of the remainder of a subscription period, except where the law requires.

We reserve the right to change, add, or remove paid features, and to change prices for future purchases.

12. Reports, Strikes, Suspension, and Termination

To keep the community safe, users can report each other after a match. Reports are triaged and may lead to:

• a note affecting your future matches, where the report reflects a personal preference rather than a safety issue (no penalty to the reported user);
• a warning, then a suspension, then a ban for repeated ethical breaches; or
• immediate investigation and suspension for a safety threat, with cancellation of any in-flight matches.

You may contest any restriction by writing to legal@gennety.com; a person will review it.

We may suspend or terminate your account, with or without notice, if you breach these Terms or applicable law, or where necessary to protect users or the Service. We may also discontinue the Service or any feature. On termination, Sections 6 (as to licences already granted), 10, 11.5, 14, 15, 16, 17, 19 and 20 survive.

13. Account Freeze and Deletion ("The Total Wipe-Out")

• You may pause matching at any time — you keep everything and simply stop receiving proposals.
• You may freeze your account, a soft-delete that removes you from matching and hides your status while keeping your profile so you can return instantly. Any in-flight match is cancelled and your counterpart is told neutrally.
• You may delete your account at any time. Deletion is permanent and irreversible: it erases your stored media and triggers a cascading wipe-out of your data, subject to records we must keep by law or hold in anonymised form (see the Privacy Policy, Section 16).

14. Intellectual Property

The Service — including its software, design, text, branding, logos, and AI-generated outputs — is owned by Gennety or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for personal, non-commercial use in accordance with these Terms. You may not use our trademarks or content without our permission.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty about matches, results, availability, accuracy, or uninterrupted or error-free operation. AI outputs may be inaccurate, incomplete, or inappropriate. Your use of the Service is at your own risk.

Nothing here excludes statutory guarantees that cannot be excluded under the consumer law that applies to you.

16. Limitation of Liability

To the fullest extent permitted by law:

• Gennety, its operators, and its providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, or for emotional or physical harm arising from interactions with other users.
• Our total aggregate liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) EUR 50 (or local equivalent).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — for example, for death or personal injury caused by our negligence, or for fraud.

17. Indemnification

You agree to indemnify and hold Gennety harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your Content, your use of the Service, your interactions with other users, or your breach of these Terms or any law. This does not apply to the extent the claim arises from our own breach or negligence, or where the law does not allow it.

18. Apple App Store — Additional Terms

These Terms apply to your use of our iOS application. Where you obtained the app from Apple's App Store, the following also applies and prevails over any conflicting provision:

• These Terms are between you and Gennety only, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to furnish any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Gennety, not Apple, is responsible for addressing any claim relating to the app, including product-liability claims, claims that the app fails to conform to a legal requirement, and claims under consumer-protection or privacy law.
• Gennety, not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party intellectual-property infringement claim relating to the app.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• Your use of the app must comply with the Apple Media Services Terms and Conditions in force.

19. Changes to These Terms and the Service

We may update these Terms as the Service evolves. When we make material changes we will update the "Last Updated" date and the version number and, where appropriate, notify you in the app or the bot. Continued use after an update means you accept the revised Terms; if you do not accept them, stop using the Service and delete your account. We may also modify, suspend, or discontinue the Service or any feature at any time.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of Ukraine, without regard to its conflict-of-laws rules. Subject to any mandatory consumer-protection rights you have in your country of residence, the courts of Kyiv, Ukraine have non-exclusive jurisdiction over any dispute arising from these Terms or the Service.

Please contact us first. Write to legal@gennety.com and we will try in good faith to resolve the matter informally within 30 days before either of us starts formal proceedings.

If you are an EEA consumer, you may also use the European Commission's Online Dispute Resolution platform, or your national consumer dispute-resolution body. Nothing in this Section deprives you of the protection of mandatory rules of the country where you live.

21. Miscellaneous

• Severability — if any provision is found unenforceable, the rest remain in effect.
• No waiver — our failure to enforce a provision is not a waiver of it.
• Assignment — you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure — we are not liable for failures caused by events beyond our reasonable control, including war, outage of a provider we depend on, or a platform's policy change.
• Language — these Terms are published in English. A translation, if provided, is for convenience; the English text governs.
• Entire agreement — these Terms, the Privacy Policy, and the Cookie Policy are the entire agreement between you and Gennety regarding the Service.

22. Contact

Questions about these Terms? Contact us at legal@gennety.com.